FAQs

EBOOK TROUBLESHOOTING:

BUT MIKE, I HATE EBOOKS

I'm a "book guy," so I understand it when people tell me they don't enjoy reading books on a screen, but there is a very specific reason we have chosen to release our products in these formats.

The ability to incorporate text, photos, and video produces the most effective teaching tool possible. If you have WiFi, you can go straight to the videos and back to the text seamlessly. If we put this out as a tree-based book with a DVD, you can't do that. We provide both an EPUB file (which works great on iPad and Android tablets) and we also provide you with a PDF file (which you can print out for your own personal use.) We feel with our new formats you get the best of both worlds. For a quick video tutorial on why we love our EPUB books so much click here: https://www.youtube.com/watch?v=tTRDbGi7LkI

MY PDF ISN'T WORKING PROPERLY

For the PDF files you will need the latest version of Adobe Reader, which you can find here: https://get.adobe.com/reader/ Before you download and install, be sure to uncheck all the boxes that offer you extra stuff.

THE VIDEO LINKS DON'T WORK

Make sure you are connected to the internet. The links to the videos will only play on your computer or tablet with an Internet connection. If you would like to download the videos (for offline viewing) there is instruction on how to do this in the "About this Ebook" chapter of your ebook.

I GET A QUICKTIME ERROR WHEN I PLAY THE VIDEOS IN THE PALMING EBOOKS

This seems to be a problem with Windows 10. Here's a possible solution. The problem may be that with the update Adobe no longer recognizes mpgs. Try installing a program that loads the mpg (also known as mpeg) codec (which is the small program that decodes the data). Such a program is this one: http://www.free-codecs.com/download/k_lite_codec_pack.htm (The link to the download is at the very bottom of the page.) I would follow the advice given near the top, which is: "If you are a basic user, avoid the advanced mode and trust the program’s default options." Reboot your computer and try again.

WHY IS THE FORMATTING OF THE EPUB LOOK STRANGE?

Try finding a setting in your EPUB reader that allows you to access the css file for the product you are trying to read. This will set your text fonts and formatting to the way we designed it. You can still adjust the size of the font and reading formats (eg. one page/two page view, etc) that you prefer.

CAN I READ THE EBOOK ON MY PHONE?

Our ebooks are created in both PDF and EPUB files and are optimized for tablets and desktop computers. There is just way too much information (detailed photos, videos) to be easily accessed on your phone.

I AM A SUBSCRIBER BUT I CAN'T ACCESS THE PRIVATE INFORMATION

If you are trying to access a secured page and just get a blank page. Close the browser and reopen it. Go to the homepage of MichaelClose.com and then select the page you want to access from the Subscribers Only dropdown menu. This sometime occurs when trying to access it directly from an external link.

I'M HAVING TROUBLE LOGGING INTO THE 'SUBSCRIBERS ONLY' SECTION

Some users notice a bit of a glitch when logging in with Firefox and Internet Explorer browsers. Try using Safari or Chrome to access the locked pages.